Orders & Payment
Waggo accepts Visa, Mastercard, Discover, American Express, Paypal and Electronic Gift Cards.
Each promotion, or special offer, has a code that you can type in during checkout, which tells our system to apply that particular offer or discount toward your purchase. Sorry, limit is one per order.
Yes, as soon as your order is received by Waggo Home, you will receive an order confirmation email. Once your order has shipped you will receive an additional email with tracking information.
Please click here to check the status of your order. Order Status
We are required by law to charge sales tax on all orders shipping to NY and PA addresses. All other locations are tax free.
Shipping & Delivery
All orders placed before 12 pm EST will be processed within 24 - 48 hours + your selected shipping time.
Standard Shipping: 3-5 business days
Two-Day Shipping: 2 business days
Overnight Shipping: 1 business day
Transit times are subject to carrier changes or delays and are not guaranteed.
Sorry! We are unable to ship to PO Box addresses. Please provide us with another address to process your order in a timely fashion.
Shipping for all orders $150+ are free using code FREESHIPPING150 at checkout.
Shipping rates vary for orders under $150 within the US and will calculate at checkout depending on order weight.
International shipping options are available and will be determined at checkout depending on order weight.
Yes, we do offer expedited shipping on most items with the exception of custom and preorder items.
CUSTOMIZED & PRE-ORDERED ITEMS
Monogram orders will take up to 14 business days to complete. Once your order is shipped, we will send you tracking information.
Yes, custom items are final sale and may ship separately from the remainder of your order.
RETURNS & EXCHANGES
We have a 100% satisfaction guarantee and accept returns and exchanges of unused, full price merchandise for 30 days.
To request a return/exchange, please click here and complete the return request. Refunds are issued to the original form of payment and are processed within 5-10 business days of receipt back at our warehouse.
Yes. Waggo does not offer free return shipping for returns or exchanges.
Please click here and select Refund Method "Store Credit". When your product is received back at our warehouse, a gift card will be generated for the amount returned within 5 business days and you will be able to place a new order. Waggo is not responsible for shipping costs for the exchange.
Custom and sale items are final sale and are not eligible for return or exchange.
First off, we are sorry about this inconvenience! Please click here and select Damage as your reason for return. You will receive instructions and replacement information via email. We will be happy to replace any broken or incorrectly shipped items, on us! If the item you ordered is incorrect, please send an email to firstname.lastname@example.org and we will be happy to send out the correct item.
During the checkout process, you will have the option to add gift wrapping to your order for just $5.00. Gift wrapped items are beautifully wrapped in a gift box. A personal message on signature Waggo cards can be included at no additional cost. Gift wrapping is not available on beds.