FAQ

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Orders & Payment

What forms of payment do you accept?

Waggo accepts Visa, Mastercard, Discover, American Express, Paypal and Electronic Gift Cards. 

 

How do I apply a discount code? Can I use more than 1?

Each promotion, or special offer, has a code that you can type in during checkout, which tells our system to apply that particular offer or discount toward your purchase. Sorry, limit is one per order.

 

Will I receive an order confirmation?

Yes, as soon as your order is received by Waggo Home, you will receive an order confirmation email. Once your order has shipped you will receive an additional email with tracking information. 

 

How do I check the status of my order?

Please click here to check the status of your order. Order Status 

 

Does you charge sales tax?

We are required by law to charge sales tax on all orders shipping to NY and PA addresses. All other locations are tax free. 

Shipping & Delivery

When will my order be shipped?

All orders placed before 1pm EST will be shipped on the same day. Orders received after 1pm EST or on weekends will be processed on the next business day. Transit times are subject to carrier changes or delays and are not guaranteed. Please see Customized and Pre-Order Item section as processing times may vary. Click here to view shipping maps 

 

Do you ship to PO Box addresses?

Sorry! We are unable to ship to PO Box addresses. Please provide us with another address to process your order in a timely fashion.

 

What are your shipping rates?

Click here to view shipping rates

 

Do you offer expedited shipping?

Yes, we do offer expedited shipping on most items with the exception of custom and preorder items. 

Customized & Pre-Ordered Items

How long will my monogram order take?

Monogram orders will take up to 14 business days to complete. Once your order is shipped, we will send you tracking information.

Are custom orders final sale?

Yes, custom items are final sale and may ship separately from the remainder of your order. 

Returns & Exchanges

How do I process a return?

We have a 100% satisfaction guarantee and accept returns and exchanges of unused, full price merchandise for 30 days.

To request a return/exchange, please click here and complete the information -- we will reply within 1 business day with instructions and your Return Authorization #. Orders returned without an RA # are subject to a 25% restocking fee. Refunds are issued to the original form of payment and are processed within 10 business days of receipt back at our warehouse.

 

Will I have to pay for my own return shipping?

Yes. Waggo does not offer free return shipping. A payment of $5.95 will be charged to the original form of payment for exchange shipping.

 

I bought my items on sale, can they still be returned?

Custom and sale items are final sale and are not eligible for return or exchange.

 

I received an incorrect/broken item. Now what?

First off, we are sorry about this inconvenience! Please take a picture of your broken item and attach it to an email to customerservice@waggo.com. We will be happy to replace any broken/incorrect items on our behalf. If the item you ordered is incorrect, please send an email to customerservice@waggo.com and we will be happy to replace it.

Gift Orders

How can I send my order as a gift?

During the checkout process, you will have the option to add gift wrapping to your order for just $5.00. Gift wrapped items are beautifully wrapped in a gift box. A personal message on signature Waggo cards can be included at no additional cost. Gift wrapping is not available on beds.

Wholesale

At Waggo, we offer wholesale home and pet products to stockists all over the world. We love to partner with companies that understand our mission to make the world happy through design. 

To get started, please fill out the form below and one of our lovely sales reps will get back to you within 2 business days. Thank you for reaching out.