Customer Service

Orders and Payment

Orders can be placed online any time of day or via telephone Monday – Friday, 9am-5pm EST, at 347.725.4339. Aren’t ready to place an order and just want to talk about product? We’re here for that too! Call us or email any questions to customerservice@waggo.com.

We accept the following forms of payment: American Express, Visa and Mastercard.

Interested in a gift card? Call us at 347.725.4339 and we will get you started!

Shipping and Delivery

Our shipping process is quick and simple.

1. Place your order.

2. Your order is received at our warehouse and shipped within 2 business days. If your order is placed on a weekend, it will be processed on Monday of the following week. Orders received after 2pm EST will be processed and shipped the following business day.

3. Once your order has shipped, you will receive a tracking number via email.

4. The package is delivered and there is a lot of tail wagging at your house.

Need delivery faster than our website allows? Call us at 347.725.4339 and we will work our magic.

Please note, we are unable to deliver to P.O. boxes.

Sending a gift?

We are so happy you want to give Waggo as a gift! During the checkout process, you will have the option to add gift wrap to your order for just $3.00. A personal message on signature Waggo cards can be included at no additional cost. Gift wrapping is not available on beds.

Please allow 10-14 business days for framed prints to ship. Please allow 7-10 business days for custom monogrammed items to ship.

Pre-Ordered items will ship on or after date specified in their product listing.

Returns and Exchanges

At Waggo, we are dedicated to making both you and your dog happy so we have a 100% satisfaction guarantee. We understand that sometimes a late night shopping spree can get out of hand so we accept your returns and exchanges for 30 days.

To return or exchange an order, fill out the return/exchange form in your package and send it back to us… it’s as easy as that! Refunds are issued to the original form of payment and are processed within 10 days of receipt back at our warehouse.

Framed prints and customized items are final sale.

Sale items are final sale.

Wholesale

We are so flattered! If you would like to open a wholesale account with us, please email wholesale@waggo.com and we will get back to you with your login information. You can also call 347.725.3301 if you prefer to chat!

Contact Us

Wanna Chat? Call customer service at 347.725.4339.

For anything and everything! Customerservice@waggo.com

Would you like to change your email settings or sign up for our emails? Emails@waggo.com

Interested in carrying our product in your store? Wholesale@waggo.com

Have press requests? dania@dlovesdesign.com

Want to join our pack? Resumes@waggo.com

Waggo is located in Brooklyn, NY. 67 West Street, Suite 416, Brooklyn, New York 11222